Support Services

All claim processing organizations are not the same.  Some have IT specialists to watch over their computer system while others get by with an on-call consultant that may drop in occasionally on his way to another client.  Some have doctors on their staff to help identify the rules that drive claim edits and benefit selections while others rely on the advice of a claim examiner who may, or may not, be qualified to make such decisions. Some have consistent benefit plans and payment policies while others view every situation as unique with exceptions outnumbering the rules. 

MCSI support staff are highly accountabe and professional taking pride in offtering a personalized service.  MCSI understands that inefficient and inept customer service results in great frustration and lost time.  MCSI's approach ensures that the most available, most expert member of our team is there to serve you - including 24 x 7 support for production work stoppages.

Types of Support Services

In addition to direct support for the IMPACT application, the following services to claims handling entities:

• Provider demographic scrubbing and de-duping

• Member demographic scrubbing and de-duping

• Dental claims editing

• Workflow analysis and automation

• Benefit plan analysis and benefit code

• PPO contract analysis

• Web interface development